Accessing IROC During a FAMAuth Outage
Miscellaneous Information
Name | Description | KBA |
| e-ISuite Access | Documents how to download information from IROC to e-ISuite. | KB010188 |
| Event Kind and Category Business Rules 2024 | N/A | |
| Event Kind and Category Data Values International 2024 | N/A | |
| IROC Data Entry Standards 2025 | Updated standard for entry of your data. | N/A |
| Submitting an IROC Helpdesk Ticket | Gives directions on submitting a helpdesk ticket using, phone, email and chat. | KB010508 |
| Troubleshooting IROC Connectivity and Slowness Issues | KB010354 |
CDAT 2026 References
Name | Description | KBA |
| Data Cleanup Checklist | N/A | |
| 2026 IROC Presentation CDAT | N/A | |
| 2026 CDAT IROC Basic Reports | Basic reporting with practice demonstrations. | N/A |
| 2026 CDAT IROC Advanced Reports | Advanced reporting with practice demonstrations. | N/A |
Aviation
Name | Description | KBA |
| Creating and Managing Temporary Flight Restriction (TFR) Requests | This document describes how to manage a TFR request in IROC. | KB010502 |
| CWN Aircraft Rostering - Tip Sheet | Describes the process to roster CWN Aircraft in both the Portal and DMT. (4-2023) | N/A |
| Smokejumper/Rapeller IA Load Filling Tip Sheet | This Tip Sheet walks you step by step through how to fill loads of smokejumpers and rapellers. (6-2022) | N/A |
| Tactical Aviation | Gives the user direction on filling a request using the Tactical Aviation Module. | KB010308 |
Compacts
Name | Description | KBA |
| Compact Ordering | Creating Compact Requests in IROC for state/local incidents in states that are members of a Forest Fire Compact. | KB010251 |
| Managing Compact Organizations | Managing Compact organizations in DMT. | KB010249 |
Contracts
Name | Description | KBA |
| Creating and Managing Contracts and Contract Line Items | Steps needed to create and maintain contracts. | KB010568 |
| Disabling a Master Roster from the Contracts Screen | Steps for disabling a roster from the Contracts module. | KB010169 |
Creating Resources
Name | Description | KBA |
| Creating a Resource | As a dispatch manager, create Aircraft, Crew, Equipment, Overhead, and Supply resources in the IROC Portal. | KB010060 |
Data Management Tool (DMT)
Name | Description | KBA |
| An Introduction to Working in DMT | Use controls, searches, advanced filtering, and column sorting to find the information you need. | KB010046 |
| Common Icons and Action Buttons in IROC DMT | Explains the buttons with graphics commonly used in the DMT. | KB010044 |
| Complex Filters in the Data Management Tool | Explains how to use filters to perform advanced searches. | KB010045 |
| Creating and Managing Favorites in the Data Management Tool (DMT) | Directions for applying a filter to a list in the DMT and how to save as a favorite for quick reference. | KB010059 |
| Finding Overhead Qualified and Trainee Resources | Filtering for Overhead Qualified and Trainee resources in the IROC DMT Resource Qualifications module. | KB010146 |
| Introduction to IROC DMT | This article discusses the basic navigation features of the IROC DMT. | KB010047 |
| Managing Organization Access Roles | Manage and set user roles using the My Organization Access Roles in the IROC DMT. | KB010063 |
| Printing Resource Orders in the DMT - Tip Sheet | This gives instructions how to print Resource Orders using IROC Reports in the DMT when you have read only access (5-2021). | N/A |
| Working with Lists in the Data Management Tool | How to sort and filter lists the IROC (DMT) to find the records you need. | KB010053 |
Historical Data
Name | Description | KBA |
| Bulk Downloading Incident and Request Attachments | An overview for downloading attachments associated with an incident or request in bulk in the IROC (DMT). | KB010556 |
| Entering IROC Historical Mode to View Archived Data | This article outlines how to enter IROC Historical Mode, view Archived Data, and exit Historical Mode. | KB010576 |
Incident Cache Logistics Inventory Program (ICLIP)
Name | Description | KBA |
| Accessing IROC | Describes the process to access IROC. | KB010026 |
| Cache Contact Information | Contact information for all National Caches. | N/A |
| Creating/Managing Cache Orders and Placing NFES Supply Requests to the Cache | Gives the user direction on filling a request using the ICLIP Program. | KB010151 |
| Multi Select for Cache Orders - Tip Sheet | This document shows you how to add a cache order to multiple S#'s at a time. (6-2025) | N/A |
Incidents
Name | Description | KBA |
| Assigning Preferred Jetports to Incidents in IROC Portal | Describes the process to manage Jetports for an Incident. | KB010352 |
| Changing an Incident Number | How to change an incident number while creating an incident, or editing after creation. | KB010158 |
| Creating a New Incident in the Dispatch Portal | Describes how dispatchers can create a new incident in the dispatch portal. | KB010039 |
| Creating and Managing Incident Contacts | Creating and editing incident contacts and setting the contact type. | KB010200 |
| Creating and Editing Incident Request Blocks | Describes how within an IROC incident record, you can create and manage Request Blocks. | KB010242 |
| Editing an Incident's Point of Origin and Locations | Describes how you can add locations to existing Incidents and Requests in IROC, where appropriate. | KB010215 |
| Finding and Modifying Protecting Unit of an Incident | Describes how to see or modify the protecting unit of an incident. | KB010070 |
| Maintaining Incidents | This article describes how dispatchers maintain incidents in both list view and accordion view of the Incidents workspace. | KB010068 |
| Making Default Financial Code on an Incident | How to view and modify the financial code on an existing incident within IROC. | KB010038 |
| Managing Integrated Frequencies | Managing incident frequencies in IROC (video below). | KB010577 |
| Requesting a Fire Code | How to request a fire code to be associated with an incident with type = wildfire. | KB010162 |
| Resolving Incident Conflicts | Describes the process to resolves conflicts with incidents. | KB010111 |
| Transferring an Incident | Describes how to transfer incidents created in IROC. | KB010198 |
| Video - Integrated Frequencies | This video covers managing incident frequencies in IROC. | KB010578 |
Maintaining Resources
Name | Description | KBA |
| Deactivating and Activating a Resource | Direction on how to Activate or Deactivate a Resource | KB010309 |
| Inactivate Resource and Hiding Overhead Qualifications - Tip Sheet | Describes the best way to make a resource inactive and how to hide overhead qualifications. (3-2021) | N/A |
| Initiating and Completing a Resource Transfer | Describes how to transfer a resource whose system of record (SOR) is IROC. | KB010127 |
| Managing Resource Availability | This article describes how dispatchers can view and set availability, availability area, and unavailability. | KB010119 |
| Managing Resource Qualifications | How you can manage resource qualifications in the DMT. | KB010159 |
| Updating Contact Information for an Overhead Resource | Updating contact information from Portal or DMT. | KB010203 |
| Using the Resource Search Function | Use Resource Search function in Portal to open the Resources screen in order to view or manage resources. | KB010145 |
| Validating Duplicate Overhead Resources | Steps to resolve the issue of duplicate resources. | KB010109 |
| Viewing Resource Status | How to view the status of resources within your dispatch center. | KB010118 |
Managed Dispatch
Name | Description | KBA |
| Accessing Managed Incidents, Managed Requests, and Managed Resources in the Dispatch Portal | This document gives step by step instructions on how to access and manage an incident from another dispatch center | KB010512 |
| Setting and Clearing Request Managing Dispatch | This document explains step by step how to set up a managed incident | KB010511 |
| Video: Request Managing Dispatch | This video gives a brief overview of the managed dispatch process | KB010513 |
Organization
Name | Description | KBA |
| Creating and Managing Organization Contacts | IROC data related to organization contacts in the DMT may be edited by a dispatch manager. | KB010065 |
Portal
Name | Description | KBA |
| Accessing Help in the Portal | In IROC Portal, you can access the help screen to find a series of knowledge articles. | KB010114 |
| Dispatch Portal User Interface Icons | Describes common features and commands represented by icons in the IROC portal | KB010042 |
| Navigating the IROC Portal Homepage | Shows the Portal Navigation Homepage and filtering and navigation functionality. | KB010227 |
| Printing Resource Orders in Portal - Tip Sheet | This gives instructions how to print Resource Orders using the Portal (5-2021) | N/A |
| The Structure of IROC Portal | Describes the elements of the Portal home page and it's many functions. | KB010062 |
Reports
Name | Description | KBA |
| Accessing the ROSS Legacy Reports - Tip Sheet | Describes how to access ROSS Legacy Reports. (6-2021) | N/A |
| Accessing, Creating, Modifying, and Distributing IROC Reports | Reporting tool in the IROC (DMT) that allows users to create, access, modify, and distribute predefined and custom reports. | KB010234 |
| IROC Reporting Basic - Tip Sheet | Describes how to put together a basic report in IROC. (8-2023) | N/A |
| IROC-ROSS Legacy DCAT Reports - Tip Sheet | Provides information for IROC and ROSS Legacy Dispatch Cost Analysis Tool (DCAT) reports to assist centers with their DCAT process. (3-2023) | N/A |
| Viewing and Creating Dashboards | (Currently being modified. Check back for updates. Contact your GACC for assistance for the time being. 10/01/2026) Describes the process to create a dashboard. | N/A |
| Video - IROC Reporting Application | This video explores the IROC Reporting application, which allows users to create, access, modify, and share predefined and customer reports (5-2021) | KB010236 |
Requests
Name | Description | KBA |
| Assigning Prepo-to-prepo requests | This explains how to re-assign resources from one prepo order to another prepo order. | KB010246 |
| Creating a Request | Functionality for creating a request for an incident supported by your dispatch center. | KB010034 |
| Creating an NFES Request | Functionality for creating requests for NFES supply items. | KB010149 |
| Cancelling a Fill With Request | Troubleshooting or canceling a 'Fill With' request | KB010103 |
| Cancelling the Release of a Resource from an Incident | How to cancel the release of a resource from an incident. | KB010102 |
| Claiming and Retrieving Multiple Requests | Claiming and retrieving multiple requests at once. | KB010201 |
| Converting Requests to Support Requests in the Dispatch Portal | Convert an existing request to a Support Request in IROC Portal, associating the request with a parent request. | KB010210 |
| Creating/Managing Cache Orders and Placing NFES Supply Requests to the Cache | Creating and placing NFES supply requests directly to cache. | KB010151 |
| Creating and Managing Pre-Orders | Describes the process to create and use Pre-Orders | KB010552 |
| Fill With Single Resource on a Configuration Request | Filling a configuration request with a single resource. | KB010135 |
| Filling a Request | Using the Manage Request screen to fill a pending request. | KB010128 |
| Generating a Resource Order Form (ROF) | Generating resource order forms from a variety of screens. | KB010122 |
| Getting the Create New Request Button (Plus Sign / + Icon) to Reappear in the Dispatch Portal | Do you ever lose the plus sign? Here are directions for how to get it back. | KB010547 |
| Linking Subordinate Resource Travel | Copy Mob and Demob travel from parent requests to subordinate. | KB010216 |
| Monitoring Status of an NFES Request | Where to find the status of an NFES supply request placed to a cache. | KB010150 |
| Resource Reassignment Behavior | Discusses various impacts to requests based on changes made to the parent request. | KB010217 |
| Releasing a Resource from an Incident | Process for releasing a resource from an incident or preposition order. | KB010032 |
| Releasing Non-Local Resources | How to release your dispatch center's overhead resources even if those resources are not assigned to a local incident. | KB010248 |
| Retrieving an NFES Supply Request Placed to the Cache | Retrieving an NFES request from a cache for your organization. | KB010163 |
| Scheduling a Future Release on a Request | Scheduling a future release on a request, allowing dispatchers to plan ahead. | KB010501 |
| Unfilling a Request in the Dispatch Portal | How to unfill a request in the dispatch portal | KB010028 |
| Viewing Request Status | Used to determine the status of individual or multiple requests. | KB010029 |
Rosters
Name | Description | KBA |
| Creating and Managing Rosters | How to create and maintain rosters within IROC. | KB010048 |
| Disabling a Master Roster from Contracts Screen | Disabling a roster from the Contracts module, allowing you to add the resource to the contract. | KB010169 |
| Filling Nested Rosters | Nested rosters are built using the same procedure used to build a roster on the parent. | KB010136 |
| Fill With Single Resource on a Configuration request | How to fill a request with a single resource. | KB010135 |
| Filling a Configuration Request from Scratch Using an Assignment Roster | Filling a request from scratch using an Assignment Roster. | KB010133 |
| Filling a Configuration Request from Scratch Using an Assignment Roster | How to fill a catalog configuration associated with the requested item. | KB010133 |
| Filling a Request with an Assignment Roster Using a Configuration | How to fill a request with one of a resource's master rosters. | KB010134 |
Selection Area
Name | Description | KBA |
| Creating a New Selection Area Affiliation | Creating a Selection Area affiliation for subordinate centers. | KB010147 |
| Managing Order Authority in Selection Area Affiliations | Configure limitations on the items that can be requested via a selection area. | KB010074 |