Knowledge Based Articles
Name | Description |
| Accessing and Using IROC/ICLIP | |
| Accessing IROC | This article describes the steps for getting access to IROC. IROC includes multiple applications, including ICLIP, the new tool that is replacing ICBS for all caches. IMPORTANT: The Help Desk cannot assign roles. Please follow the instructions in this article and refer to Step 5 for more information on roles. |
| Introduction to IROC DMT | This article highlights features available in the IROC Data Management Tool (DMT), which provides additional functionality and enhanced search, data entry, and customization features not available in IROC Portal. |
| Creating and Managing Favorites in the DMT | This article outlines how to create, access, and remove Favorites in the Data Management Tool (DMT). Creating Favorites is a good way to create a menu of frequently used actions. |
| Navigating ICLIP’s Enterprise Asset Workspace | This article highlights the basic navigation features available in the ICLIP Enterprise Asset Workspace (EAW). This tool, built within the IROC ServiceNow Platform, provides streamlined functionality, search, data entry, and customization features for managing all aspects of your cache. The EAW is available to Cache Admins, Assistant Admins, Warehouse Supervisors, Cache Managers, Supply Technicians, Warehouse Users, Mechanic Leads, Publications Leads, Radio Technicians, and Kit Admins. |
| Submitting an IROC Help Desk Ticket | This article outlines how to submit an IROC Help Desk Ticket via the Interagency Incident Applications (IIA) Help Desk. The IROC Help Desk has someone on call 24 hours a day, 7 days a week, including holidays. |
| Using Tags in Workspace Lists | This article describes how to add tags to lists and records in the Enterprise Asset Workspace in ServiceNow. Tags help customize how you track and organize your cases individually or as a group. When working with a group, coordinate to ensure consistency of the names and use of tags, i.e., spelling and capitalization. |
| Working with Links In the DMT | This article provides helpful information for working with lists in the IROC Data Management Tool (DMT), including how to sort, filter, and find the records you need. |
| ICLIP Roles and Security | |
| Managing Users and Groups | This article describes how Cache Administrators, Assistant Admins, Warehouse Supervisors, and Cache Managers can provide a persona to new users to ensure they have the appropriate access. It also describes how to remove or edit a user’s persona or set the user persona as active or temporary. |
| ICLIP Administration | |
| Managing Shipping Carriers | This article explains how Cache Administrators can create and manage shipping carriers in ICLIP’s Enterprise Asset Workspace. |
| Finance and Cost Centers | |
| Managing Cost Centers | This article describes how Supply Technicians, Warehouse Supervisors, Cache Managers, Assistant Administrators, and Cache Administrators can create a new Cost Center and manage existing Cost Centers in ServiceNow's Enterprise Asset Workspace (EAW). |
| Managing FBFM Reports | This article describes how BLM can create, manage, and view Financial and Business Management System (FBMS) \s (including all expense line-related transactions) using a specific date range, Transaction type, Incident/Other Order, and Financial code on the Billing Transaction Reports module in the ICLIP Enterprise Asset Workspace (EAW). |
| Managing Loss/Use Reports | This article describes how Warehouse users can create, manage, and view Loss/Use reports for a specific Incident or Other Order on the Billing Transaction Reports module in the ICLIP Enterprise Asset Workspace (EAW). |
| Troubleshooting Changing Charge Codes for ICLIP Incidents | This article outlines how to add or edit codes for an incident in the IROC Data Management Tool (DMT). Completing this task should associate the code with the incident in IROC without changing IROC's data. This will be the code that shows by default for every dispatch order submitted afterward. |
| Cache-to-Cache Transfers | |
| Creating a Cache-to-Cache Transfer | This article describes how the following roles can create cache-to-cache transfers in ICLIP. This action is available in the Data Management Tool (DMT).
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| Managing Inbound Cache-to-Cache Transfers | This article describes how cache users view and manage inbound cache to cache transfers. |
| Managing Outbound Cache-to-Cache Transfers | This article describes how cache users view and manage outbound cache to cache transfers. |
| Printing Labels | |
| Printing Labels | This article describes how to print item labels. The printing function is available from multiple locations within the ICLIP Enterprise Asset Workspace, including labeling kits, cartons, individual items, packages, and more. The process described here is the same for all options. |
| Inventory Management | |
| Creating an Ad-Hoc Move Task | This article describes how to complete an ad-hoc move in ICLIP’s Enterprise Asset Workspace. Ad-hoc moves can rearrange items in bins, move items from a virtual location to a physical location, or move overflow items from one location to another with available capacity. |
| Managing Disposal Orders | This article describes how to access, create, edit, and delete disposal orders in ICLIP's Enterprise Asset Workspace. |
| Managing Quantities for Consumable Assets | This article describes how to increase or decrease the quantity of consumable assets in ICLIP's Enterprise Asset Workspace. |
| Searching for Inventory Quantity and Location | This article describes how all users can search inventory by Item ID, Asset tag, or by Aisle and Space (Location) using the ICLIP Enterprise Asset Workspace (EAW). |
| Purchase Orders | |
| Managing Purchase Orders | This article describes how Cache Administrators, Assistant Administrators, Cache Managers, Warehouse Supervisors, and Supply Technicians can create and manage purchase orders in ICLIP’s Enterprise Asset Workspace. |
| Managing Vendors | This article explains how Cache Administrators use the ICLIP Enterprise Asset Workspace (EAW) to set up and manage cache vendors. This includes viewing, adding, editing, and exporting vendor information. You can also associate catalog items with a vendor. Once vendors are set up in the system, all cache users will be able to select the vendor. |
| Kits | |
| Managing Kit Requests | This article describes how to create or cancel a kit request in the ICLIP Enterprise Asset Workspace (EAW). |
| Returns | |
| Managing Returns | This article describes how to create a return for Incident/Other Orders and how to add order line items as RFI Refurb, RFI, and UNS in the ICLIP Enterprise Asset Workspace (EAW). The article also covers steps on how to charge for cartons used during the returns process. Note: The returns process is only available for consumables (non-trackables). |
| Issues | |
| Fulfilling Orders | This article describes how cache users can access and fulfill Customer, Dispatch, and Incident Orders. |
| Submitting Other Orders | This article describes how the cache can submit an order on the ICLIP Portal on behalf of a customer. |